Award Booking Service: Terms of Service

1. Description of the Service

thePointsPage, a TPP Consulting, LLC company (“thePointsPage,” “we,” “us,” or “our”), provides research, consulting, and booking guidance for travelers seeking to redeem points and miles for airline travel.

Depending on the agreed scope of your request, the Award Booking Service may include:

• An initial consultation regarding your travel goals, dates, destinations, flexibility, cabin preferences, number of travelers, and available rewards
• Research of airline loyalty programs and relevant transfer partners
• Identification of potential award-flight options
• Suggested routings, alternate airports, positioning flights, stopovers, or date variations
• Guidance regarding which points or miles may be used
• Instructions for transferring rewards and completing a reservation

The specific scope of your search will be confirmed before paid work begins.

2. Consultation and Service Engagement

The initial consultation is used to determine:

• Whether your request is a reasonable fit for the service
• The agreed destinations, dates, cabin, and number of travelers
• Your flexibility and preferred loyalty programs
• The expected search timeline
• Applicable service fees
• Any special circumstances or potential additional charges

The initial consultation does not include a complete award search and does not guarantee that we will accept your request.

The award search begins only after the scope has been agreed upon and the required initial search fee has been paid.

3. Service Fees

The standard Award Booking Service fees are:

The $100 initial search fee is nonrefundable and compensates thePointsPage for the time and resources committed to beginning your search.

Applicable traveler fees are due before detailed award options and booking instructions are released. Traveler fees remain due whether or not you ultimately decide to book an option presented to you.

Additional fees may apply to unusually complex, multi-city, multi-program, or specialized requests. Any nonstandard fee will be disclosed and approved before the related work begins.

Standard Fee Examples

4. Changes to the Original Search

Your award search is based on the requirements agreed upon during the consultation.

A qualifying change may include changing:

• Travel dates or the acceptable travel window
• Origin or destination
• Number of travelers
• Cabin preference
• Acceptable airports
• Maximum points or cash budget
• Permitted connections or positioning flights
• Loyalty programs or points available for the booking
• Other material requirements that affect the search

A $100 search-change fee may apply when a requested change requires us to conduct a new or substantially revised search. Adding another traveler may also result in an additional $150 traveler fee.

We will notify you before performing work that will result in an additional charge.

5. Award Availability Is Not Guaranteed

Award availability is controlled exclusively by airlines and loyalty programs. It may change, disappear, or increase in price at any time and without notice.

thePointsPage cannot guarantee:

• That award space will be available for your preferred flights
• That multiple travelers will be available on the same itinerary
• That an airline will continue offering an award at the same price
• That transfer bonuses or transfer-partner relationships will remain available
• That an airline website, call center, or booking system will function correctly
• That an option found during our search will remain available when you attempt to book it
• That the option presented represents the lowest price that may ever become available

6. Award Search Results

We will make a good-faith effort to identify options that reasonably match the requirements agreed upon during your consultation.

An option may be considered responsive to your request even when it involves:

• Alternate airports
• Connecting flights
• Mixed cabins
• Separate reservations
• Positioning flights
• Different loyalty programs
• Travel on nearby dates
• Higher taxes or carrier-imposed surcharges
• More points than your preferred target

We will explain material differences whenever an option does not precisely match the original request.

If no reasonable options are identified, the initial $100 search fee remains nonrefundable because it compensates thePointsPage for performing the search. The per-traveler fee will not be charged unless award options or a completed search report are prepared for delivery.

7. Booking Responsibilities

thePointsPage provides booking guidance but does not book airline tickets on your behalf.

You are responsible for:

• Logging into your loyalty program and credit card accounts
• Confirming passenger names and personal information
• Transferring points or miles
• Paying airline taxes, fees, and surcharges
• Completing the reservation
• Confirming that the ticket was issued correctly
• Reviewing all flight dates, times, airports, cabins, and connection details
• Retaining confirmation numbers and ticket receipts

You should not transfer points until you have independently verified the award availability and are prepared to complete the booking.

Transfers between credit card and airline loyalty programs are generally controlled by the applicable programs and may be delayed, rejected, or irreversible. thePointsPage is not responsible for lost points, delayed transfers, incorrect transfers, or availability changes occurring during the transfer process.

8. Your Responsibilities

You agree to provide complete and accurate information, including:

• Traveler names and number of passengers
• Travel dates and flexibility
• Preferred destinations and airports
• Cabin preferences
• Current points and miles balances
• Loyalty program memberships
• Transferable rewards available
• Relevant account restrictions or previous transfer activity

You are responsible for understanding and complying with the rules of your loyalty programs and credit card rewards programs.

You must also confirm that every traveler has the documents and permissions required for travel, including passports, visas, health documentation, parental-consent documents, and applicable entry or transit requirements.

thePointsPage does not provide legal, immigration, medical, tax, or passport advice.

9. Taxes and Other Travel Costs

Service fees paid to thePointsPage do not include:

• Airline taxes
• Carrier-imposed surcharges
• Ticketing or telephone-booking fees
• Baggage or seat-selection fees
• Change or cancellation fees
• Points or miles purchased from a loyalty program
• Cash airfare
• Positioning flights
• Hotels, ground transportation, or other travel services
• Travel insurance

These expenses are the client’s responsibility unless expressly stated otherwise in writing.

10. Cancellations and Refunds

The initial $100 search fee is nonrefundable once paid.

Per-traveler fees and additional service fees become nonrefundable once the applicable research, itinerary, report, or booking guidance has been delivered.

No refund will be issued solely because:

• You decide not to book an option
• Award space disappears before you complete the reservation
• You change your travel plans
• You obtain an award through another source
• You later find a different or less expensive option
• An airline changes or cancels a flight
• A loyalty program changes its award pricing, rules, or availability

If thePointsPage cancels an accepted service request before beginning substantive work, any fee paid for work that has not begun will be refunded.

11. Airline and Loyalty Program Changes

Airlines and loyalty programs may change their:

• Award prices and availability
• Transfer partnerships
• Program rules
• Change and cancellation policies
• Schedules and routes
• Aircraft and cabins
• Fees, taxes, and surcharges

thePointsPage has no control over these changes and is not responsible for any resulting loss, inconvenience, or additional expense.

12. Travel Disruptions

thePointsPage is not responsible for travel disruptions or events occurring after a reservation is made, including:

• Flight delays or cancellations
• Schedule changes
• Misconnections or downgrades
• Lost or delayed baggage
• Weather events or strikes
• Government restrictions
• Border or entry issues
• Illness, injury, or medical emergencies
• Airline or loyalty program system failures

Changes to a booked reservation must generally be handled directly with the operating airline or the loyalty program through which the ticket was issued.

13. Travel Insurance

We strongly encourage travelers to consider travel insurance appropriate for their trip, health, financial exposure, and personal circumstances.

Travel insurance policies contain exclusions, conditions, benefit limits, eligibility requirements, and claim-filing requirements. Purchasing insurance does not guarantee that a particular loss will be covered.

14. Account Access and Security

You should not send passwords, complete credit card numbers, security codes, or other unnecessary account credentials to thePointsPage.

We will not request unrestricted access to your loyalty or financial accounts as a standard part of the Award Booking Service.

You are responsible for protecting your account credentials and for all actions taken through your airline, hotel, loyalty, and credit card accounts.

15. No Professional or Fiduciary Relationship

The Award Booking Service provides travel research, consulting, and educational guidance.

Nothing provided through the service constitutes legal, financial, tax, immigration, medical, investment, or insurance-coverage advice.

Engaging thePointsPage does not create a fiduciary, agency, employment, partnership, or joint-venture relationship.

16. Third-Party and Affiliate Links

thePointsPage may provide links to airlines, loyalty programs, financial institutions, travel insurance companies, comparison services, booking platforms, and other third-party websites.

Some links may be affiliate, referral, or licensed-agent links through which thePointsPage may receive compensation. The presence of a link does not constitute a guarantee, warranty, or representation regarding the third party’s products, services, pricing, availability, or performance.

Third-party websites operate under their own terms, privacy policies, eligibility requirements, and service conditions. You are responsible for reviewing those requirements before using or purchasing a product or service.

17. Limitation of Liability

To the fullest extent permitted by applicable law, thePointsPage and TPP Consulting, LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Award Booking Service.

This includes losses related to:

• Lost points or miles
• Failed, incorrect, or delayed transfers
• Increased award prices
• Lost award availability
• Airline schedule changes
• Canceled travel
• Missed connections
• Additional airfare or accommodations
• Lost income or vacation time
• Travel-document or entry problems
• Acts or omissions of airlines, loyalty programs, financial institutions, insurers, or other third parties

To the fullest extent permitted by law, our total liability arising from a particular Award Booking Service engagement will not exceed the service fees you paid directly to thePointsPage for that engagement.

Some jurisdictions may not permit certain exclusions or limitations of liability. In those jurisdictions, these limitations will apply only to the extent permitted by law.

18. Refusal or Termination of Service

We may decline or terminate a service request when:

• The request falls outside our available expertise or capacity
• The client provides inaccurate, incomplete, or misleading information
• The client fails to pay an agreed fee
• The client requests conduct that may violate a loyalty program’s rules
• The client communicates in an abusive, threatening, or inappropriate manner
• Continuing the engagement would create a legal, ethical, security, or operational concern

Termination does not create a right to a refund for work already performed.

19. Other thePointsPage Services

The Award Booking Service is limited to the agreed award-search scope. Questions or requests outside that scope may be better addressed through another thePointsPage service.

Each service is a separate engagement and may have its own scope, availability, pricing, and applicable terms.

20. Governing Law

These Terms are governed by and interpreted under the laws of the State of Michigan, without regard to conflict-of-law principles.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

22. Entire Agreement

These Terms, the agreed service scope, any written fee confirmation, and the general thePointsPage Terms of Use constitute the entire agreement concerning the Award Booking Service.

If a written service confirmation directly conflicts with these Terms, the written service confirmation will control only for that specific engagement.

23. Changes to These Terms

We may revise these Terms periodically.

The version in effect when you pay the initial search fee or authorize work to begin will generally apply to that service request unless a later change is required by law or agreed to in writing.

24. Contact Information